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COVID-19 Cleaning Commitment

Your Safety Is Our Priority

As the world reopens for travel, people will be more concerned than ever about the cleanliness of their holiday rentals. In an effort to help deliver the experience holidaymakers need to feel safe while staying at your properties, we have committed to do the absolute best we can to ensure holidaymakers of our commitment to their safety.

1. We will carry out a risk assessment using in advance and put protocols put in place where needed.

2. We will ask guests to air the property during the stay, on their last day and to strip beds / bag up dirty linen on departure.

3. We will provide the correct protective clothing and cleaning products for the cleaners.

Our cleaners always follow the following processes:

  • Ensure the rooms/property is ventilated whilst cleaning. If it is safe to do so, and will not compromise insurance policies, suggest that guests leave windows open prior to departure. This will ensure that there is no air borne virus in the property. ​

  • Understand the clean level required and have the appropriate equipment.​

  • Wear the appropriate protective clothing (gloves, apron, and mask where appropriate).​

  • Prepare the area to be cleaned (reducing the load) –remove waste, remove dirty linen and towels, and carry out any initial cleaning required (i.e., Load dishwasher, clear out fridge for leftovers, clear surfaces, etc). ​

  • Bedding & Linen: Use gloves to remove dirty linen carefully directly into bags (if it has not been stripped by guests). Linen should not be shaken in case viruses are dispersed through the air. Ensure it is removed from the property prior to cleaning. Clean pillow and mattress protectors should be used for each changeover. Bedding should be sprayed with disinfectant or pillows and duvets can be rotated (removed and left bagged for 72 hours between use). Remove gloves and dispose of them after stripping beds. Wash hands. Apply clean gloves before putting the clean linen on the beds. ​

  • The same applies to towels, bathmats, tea towels and any other removable linen items. ​

  • Disposal of waste: waste of any kind should be placed in a plastic bag, tied, and removed from the property and disposed of in an external bin. Hazardous waste should be disposed of according to government or council guidelines.​

  • Clean using general cleaning products –or hot soapy water. We suggest that all crockery, cutlery, glassware is put through the dishwasher to ensure virus free if possible. Alternatively wash in hot soapy water.​

  • Disinfect using appropriate products and ensuring it is left on the surface for the required time to kill the virus: make sure the product will work on enveloped viruses. Look for EN14675 or EN14476 and follow manufacturers guidelines, some products can be misted onto soft furnishings.​

  • Wash hands fully after the removal of protective clothing. Hand sanitiser can be used if hot running water is not available.​

 

 Cleaning Check List​

  • All surfaces are to be cleaned first, then disinfected.

  • Consideration should be taken to address the impact of children as well as adults: touching lower wall heights and parts of furniture.

Entrance​

  • Key lock box cleaned.

  • Keys cleaned.

  • External handles wiped and disinfected.

 

Communal Parts

  • Internal doors and door furniture wiped and disinfected.

  • Wipe down walls (children’s handprints)

  • High level surfaces dusted.

  • Light and power switches wiped and disinfected.

  • Surfaces, including skirting boards wiped and disinfected.

  • Bannisters wiped and disinfected.

  • Windows cleaned.

  • Floors hoovered and sprayed with virucidal disinfectant mist.

  • Wipe down fire extinguishers.

Living Spaces

 

  • Internal doors and door furniture wiped and disinfected.

  • High level surfaces dusted.

  • Light and power switches wiped and disinfected.

  • All surfaces and furniture, including skirting boards wiped and disinfected.

  • Electrical equipment, Wi-Fi hub and remote controls wiped down.

  • Soft furnishings and curtains steamed.

  • Mirrors cleaned.

  • Windows cleaned.

  • Carpets hoovered and sprayed with virucidal disinfectant mist.

  • Hard flooring hoovered and mopped with virucidal disinfectant.

  • Empty Bins and disinfect

 

Kitchen

  • Internal doors and door furniture wiped and disinfected.

  • High level surfaces dusted.

  • Light and power switches wiped and disinfected.

  • All surfaces and furniture, including skirting boards wiped and disinfected.

  • Electrical equipment, Wi-Fi hub and remote controls wiped down.

  • Soft furnishings and curtains steamed.

  • Mirrors cleaned.

  • Windows cleaned.

  • Hard flooring hoovered and mopped with virucidal disinfectant.

  • Empty Bins and disinfect

  • Washing machine / dish washer / microwave / kettle / toaster: clean and sanitise doors, handles and controls.

  • Oven and hob: clean and disinfected surfaces, doors, handles and controls.

  • Fridge: clean and disinfected inside and out, including handle

  • Pans, crockery, utensils to be washed in the dishwasher.

  • Drawers and cupboards wiped and disinfected.

  • Floor hoovered and mopped with virucidal disinfectant.

  • Clean and disinfect highchair.

 

Bedrooms

 

  • Internal doors and door furniture wiped and disinfected.

  • High level surfaces dusted.

  • Light and power switches wiped and disinfected.

  • All surfaces and furniture, including skirting boards wiped and disinfected.

  • Electrical equipment, Wi-Fi hub and remote controls wiped down.

  • Drawers and cupboards wiped and disinfected.

  • Soft furnishings and curtains steamed.

  • Mirrors cleaned.

  • Windows cleaned.

  • Carpets hoovered and sprayed with virucidal disinfectant mist.

  • Empty Bins and disinfect

 

Bathrooms

  • Internal doors and door furniture wiped and disinfected.

  • High level surfaces dusted.

  • Light and power switches wiped and disinfected.

  • Clean tiles

  • Clean shower / bath / sink including pedestals and splashbacks.

  • Remove shower head and clean.

  • Clean and sanitise taps.

  • Clean plugholes and pour disinfectant down.

  • Clean and sanitise toilet bowl using a toilet brush to agitate the cleaning process and include under the toilet rim.

  • All surfaces and furniture, including skirting boards wiped and disinfected.

  • Electrical equipment, Wi-Fi hub and remote controls wiped down.

  • Soft furnishings and curtains steamed.

  • Mirrors cleaned.

  • Windows cleaned.

  • Carpets hoovered and sprayed with virucidal disinfectant mist.

  • Hard flooring hoovered and mopped with virucidal disinfectant.

  • Soak toilet brushes in bleach

Outside Spaces

 

  • Ensure bins are labelled (separate bin for used cloths and protective clothing)

  • Disinfect bin lids.

  • Clean outdoor furniture and gates

  • Clean any outdoor play equipment.

  • Clean Barbeques

Image by Olivia Hutcherson